This Privacy Policy sets out how we comply with our obligations under data protection legislation. It applies to any information we obtain about you via this website. Your provision of your personal data to us will signify your consent to our use of that data in accordance with this Privacy Policy. Your privacy is important to us. This website has been designed so that you can use it without needing to identify yourself or give us any personal data unless you require specific information from us or are purchasing one of our products or services.

Our privacy policy relates only to information that we obtain from you. Our website contains certain links to other websites which may be of interest to you. If you visit a website operated by a third party through a link included on this website, your information might be used differently by the operator of the linked website. You should look at the website’s linked privacy policy and take care, particularly if the website requires you to submit personal information. Please also note that we are not responsible for the content that is displayed on these third party websites.

How will we use this information?

The information you provide to us when using this website will be processed for the following reasons:

• To administer booking requests including confirming your booking and otherwise communicating with you about your booking;
• To process any request for advice or information supplied by us;
• To send you our brochure(s);
• To notify you of our products and services, including promotional offers;
• To customise this website according to your interests; and to comply with our statutory and regulatory obligations.

What information will we collect?

The type of information we will collect about you includes:

• Your name, age and address;
• Your phone number or mobile number and e-mail address;
• Your card details if you make a booking online;
• Details about the services you specifically request;
• Information you complete in relation to our client surveys.

We will never collect sensitive information about you without your explicit consent.

Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.

In what circumstances can we disclose your information?

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) due to regulatory reasons or to our suppliers that process data on our behalf.

Data security

If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the address further down the page or e-mail us at websupport@castlebrake.co.uk

To comply with the Data Protection Act 1998 we adhere to strict physical, electronic and managerial security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access. When you register with us online you will be required to adhere to the security provisions set out in our terms and conditions.

Using your data for sending marketing information to you

We can use your email address and other personal data for marketing purposes if you have ticked the box stating that you wish to receive such information. These opt in boxes are located on all the forms where we take your personal information.

You may refuse any marketing communication from us in the future at any time here. If you prefer, you may email us at websupport@castlebrake.co.uk and enter your registered email address in the message.

Obtaining a copy of the data we hold

Should you wish to obtain a copy of the personal data that we hold on you, please write to us at:
The Company Secretary,
Castle Brake,
Woodbury, Nr Exeter,
Devon, EX5 1HA

Or send an e-mail to the following address: accounts@castlebrake.co.uk

A small fee may be payable of up to £10. On receipt of your request we will inform you of the exact amount of the fee. As soon as we are satisfied as to your identity and you have paid the fee, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

Complaints

If you have a complaint regarding any breach of this privacy policy, contact us at the address or email address given above. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.

Use of cookies

When visiting our web pages, we would like to use tracking technologies which record information about you automatically. This can include using a cookie which would be stored on your browser.

Without such technology it is possible that certain functionality of this site might be affected. This information does not identify you personally. We automatically collect and store only the following information about your visit:

• The internet domain and IP address from where you access our website;
• The type of browser software and operating system used to access our website;
• The date and time you access our website;
• The pages you enter, visit and exit our website from;
• If you linked to our website from another website, the address of that website.

We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information to ensure that our web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience. We do not track or record information about individuals and their visits.

App Privacy Policy

This service is provided by Castle Brake Holiday Park at no cost and is intended for use as is. This page is used to inform app users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.

The personal information that we may collect will be used to provide and improve the service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.

Activities / Booking Login

When using the app you have the ability to log in with an existing username and password created when making a booking with us. Our app communicates with the third-party activity/booking system and then stores a small amount of information to help personalise the app experience to your booked holiday.

• The app or connected web service does not store your username and password in any form.
• Future requests to refresh booking and balance information use a tokenised identifier provided by the activity booking engine.
• This data is completely cleared when you use the logout feature found in the app.
• This data is completely cleared when you use the clear data feature found in the app.

Push Notifications

The app can receive push notifications. You can choose to receive notifications based on your interest/booking type and disable them if you wish.

• Notifications can be disabled when logging into the app for the first time.
• Notifications can be disabled at any time by navigating to the settings section of the app.
• Notifications can be disabled at any time outside of our app using your device’s operating system.

Analytics

The app uses analytics from Google Firebase. This is so we can improve the app by seeing which areas are used, and for what purpose.

• We do not report on any sensitive or identifiable information in regard to your booking or user.
• Analytics can be disabled at any time by navigating to the settings section of the app.

Third Parties

The app does use third-party services that may collect information used to identify you. Third-party service providers used by the app policies:

• Google Play Services – https://policies.google.com/privacy
• Google Analytics Firebase – https://firebase.google.com/support/privacywww.